Frequently asked questions

Frequently asked questions

How to book my experience?

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On our website :

By email :

By phone : +33 (0)6 60 43 68 86

In person at Hotel du Palais, 23 rue du Palais, 21000 Dijon

How can I pay for my tickets?

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We accept cash (in euros) and Credit cards Visa, Mastercard and American Express.

Do I have to make a downpayment at the booking?

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For all booking made directly on our website, a credit card number is asked in order to finalize the booking. Nothing is charged at this point.

Your guide will ask you to settle the bill at the end of the tour.

We will only debit your card if you are a no show on the day of the booking following our terms and conditions.

What’s included in the price?

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All our prices include a driver-guide, transportation, the wine tastings and the visits when indicated. The lunch is not included in the price, except mentioned otherwise.

Where are the departure points of your tours?

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Small group tours depart from the Hôtel du Palais, 23 rue du Palais in Dijon or from the Beaune tourism Office, 6 boulevard Perpreuil in Beaune.

For private tours, your guide will pick you up directly from your accommodation in Dijon, Beaune or within the vicinity (maximum of 20km) at no additional charge.

Where is the lunch taking place?

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During our small group tours, we book a table at a restaurant located in a village along the vineyard with a large choice of dishes.

For our private tour, it all depends on your choice between the picnic, the restaurant or the estate.

How about dietary restrictions or allergies?

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Most of the time, we can adapt the meals according to your diet.

Kindly let us know any restriction or allergy at the booking so we can advise the different restaurants before hand.

In which languages are the tours?

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All our tours are available in French and English without additional fees.

For any other languages, kindly contact us directly. An extra cost may be applied.

How many people are there in the car?

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Our departures are guaranteed for a minimum of 2 participants, following the French law about group transportation. We are therefore not allowed to accept a booking for a single traveller on a private tour or if there are no other bookings on the small group tours.

The maximum seating capacity is 7 people, driver included, for both the 4×4 and the Combi Split.

For any special request for more than 6 people, Kindly contact us directly to get a personalized quote.

How can I contact my guide?

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You can call our Chemins de Bourgogne hotline at the following number +33 (0)6 60 43 68 86 from 9.00am until 9.00pm from Monday to Sunday.

Our guides are, most of the time, driving or with clients and are unfortunately not able to pick up their phone. We will give them your message as soon as possible.

In which vehicle will I travel for my tour?

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Depending on the chosen experience, you will either board our 4×4 Range Rover Discovery equipped with air condition or our collector’s minivan, the Combi Split from 1967 with all its vintage charm.

Is there any water in the car?

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We do provide bottled water for all our customers.

Are animals allowed on the tour?

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Due to hygiene and safety regulations, animals are not accepted in the estates. Therefore, we unfortunately can’t allow any animal on board, whatever its size is.

Can I book the experience with my children?

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We do welcome young travelers on our tours. Kindly note that we drive through rough paths on most of our tours, which might not be suitable for the youngest ones.

Moreover, French law obliges us to provide for special seating according to the child’s age and weight. Children are not allowed to travel on your lap.

We offer a special ticket price of 50% the adult fare for children 17 and younger on all of our small group tours.

However, we are happy to welcome them free of charge (lunch excluded) on all our private tours.

Are all tours accessible for everyone?

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Our vehicles are not equipped for the transportation of people using wheelchairs or walkers.

Some of our tours may be inappropriate for people with back problems or other musculoskeletal  conditions, due to the fact that we drive on undeveloped vineyard roads that are only accessible by 4×4 vehicles.

How should I dress for my tour ?

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You should wear comfortable clothing, appropriate to the season.  Comfortable shoes are a must, as is a jacket or sweater, even during the warm months, since wine cellars and tasting rooms usually have a temperature around 16°C – 60°F.  Be prepared for unexpected rain.


Should I tip the guide or the hosts at the estates we visit ?

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In France, there are no obligations in tipping. However, it is more than welcome as a gesture of appreciation.

What are the rules due to COVID-19?

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Following the changing legislation and for the respect of each and everyone, wearing a mask is mandatory in our vehicles and during the estates’ visits.

During the wine tasting, kindly respect a maximum of distance between each other.

Hand sanitizer is available, just ask for it to your guide.

IMPORTANT :  French law requires that each person must provide either a vaccination certificate or proof of a negative COVID test within 72 hours in order to enter restaurants.

Which wines are we going to taste?

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Depending on the area and the estates chosen, you will taste a selection of white and red wines from Burgundy.

The tasting of Grands Crus (1% of the production) is only possible on our private tours.

A tasting dose is usually around 5cl (2us fl oz).

One wine tasting usually includes about 5 wines.

Are the estates opened on Sundays?

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Sundays in France are traditionally reserved for family time.  Therefore, very few wine estates are open on that day.  While it is possible to arrange a tour on Sunday, please understand that the choices for wine tasting locations will be limited.

Do I have to buy wine?

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There are no obligations in buying wine on our tours. However, the winemakers do like to see that you appreciate their work.


Can I buy wine and get it send to me?

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If you wish, you can buy wine during your visits. Depending on your country of residence, some quota might apply if you want to travel with the bottles in your suitcases.

If you want to buy a larger quantity, we can assist in the expedition of your order directly to your door. You can ask for more details directly to your guide.

Can I choose the estates I want to visit?

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The famous names of Burgundy as Domaine de la Romanée Conti, Le Clos des Lambrays, Domaine des Comte de Vogüe, Domaine Coche-Dury, Domaine des Comtes Lafon, Domaine Leroy, Domaine Anne-Claude Leflaive… are unfortunately not opened to the public.

Our small group tours are designed to offer experiences that will satisfy a wide variety of interests and tastes, and therefore they cannot be customized.

For our private tours, we can contact some chosen estates and let you know about their availability and any extra fees that may apply. In any case, our private experiences are designed according to your preferences and we will plan together the different possibilities.

Are the famous estates opened to the public?

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In Burgundy, we count more than 3500 wine estates. Most of them are small family domaines which are not opened to the public 7days a week.

The famous names of Burgundy as Domaine de la Romanée Conti, Le Clos des Lambrays, Domaine des Comte de Vogüe, Domaine Coche-Dury, Domaine des Comtes Lafon, Domaine Leroy, Domaine Anne-Claude Leflaive… are unfortunately not opened to the public. Their wine production is sold under the form of annual allocations to a client list already settled. Therefore, they do not have any wine to sell, let alone to taste and do not allow visits of their premises.

We can however, assist you in finding those wine bottles at official resellers.